Peter Symonds College Peter Symonds College Peter Symonds College

Terms & Conditions

Please read these terms carefully before using the online payment facility. By using the online payment facility on this website the customer is deemed to have accepted and to be bound by these terms and conditions.

These Terms are the only terms and conditions on which we contract for the sale of Goods or Services and they form an integral part of the Contract between us. If we agree to vary any of the terms, the variation must be in writing confirmed by our duly authorised representative and by you.

Definitions and Interpretations

In these terms and conditions:

  • Reference to "the College" and "us" is a reference to Peter Symonds College, including the Adult and Higher Education Division.
  • Reference to you is a reference to the purchaser of the Goods or Services or Services from us.
  • "Contract" means the contract between us for the sale and purchase of the Goods or Services which incorporates these Terms.
  • "Goods or Services" means the services and any other items purchased by you from us.
  • "Terms" means these terms and conditions.


The price of Goods or Services quoted on the College website includes VAT (Value Added Tax).

All payments made through this online payment facility must be made in Pounds Sterling. Any currency conversion costs or other charges incurred in making the payment or in processing a refund shall be borne by the Student or the third party making payment and shall not be deductible from the amounts due to the College.

All published prices are subject to change at any time without notice.

Ordering Goods or Services Online

You warrant to us that all information which you are required to provide when ordering Goods or Services online is accurate and complete in all respects at the time of the order and that this information relates to you/the person placing the order and not to any third party.

When an order is made online, the order confirmation issued by the company clearing the credit/debit card payment does not constitute acceptance of your order by us. We reserve the right to check any discrepancies and an order will only be confirmed when it is verified by us.

Any error in any ordering process due to technical or other reasons beyond our control entitles us not to treat the order as being binding on us.

Travel Passes

There are some notes and conditions that relate to rail and bus passes:

  • If you wish to apply for financial assistance with public transport via the Student Support Fund you can pay online as normal and apply for a full or partial refund via Student Services.
  • The travel passes are valid for College days only and exclude weekends, holidays and days that the College is closed.
  • Travel is permitted between the College and the named station only.
  • If this is your first application for a travel pass you will need to bring a passport photo (45mm high, 35mm wide) with your name and TG on the reverse to Student Services when you collect your pass.

Lost Tickets

  • Students who lose their season ticket can get a replacement by collecting a ‘Duplicate Season Ticket Application’ from Student Services for which there is a charge of £10.
  • Students can make only one claim for a replacement ticket during a year.
  • Students can claim refunds on daily tickets purchased whilst awaiting their replacement ticket. they will need to hand in both the outward and inward part of the daily tickets to Student Services. Refunds will only be paid for daily tickets purchased after submission of the replacement ticket application form.
  • Student Services will email the student when the replacement ticket is available for collection, daily tickets will only be refunded for one day after the email has been sent to the student, unless there are extenuating circumstances.

Forgotten Tickets

  • If students forget their train pass and have to purchase a daily ticket, they may claim a refund for that day but they will have to bring both the outward and inward part of the daily ticket to Student Services. 
  • Students may only make one forgotten ticket claim per year.

Privacy and Data Protection

If you place an order, you will have to provide personal information to us. We will not disclose that information to any third party without your consent, except for the purpose of processing the order and arranging delivery.

It is the responsibility of the student, or third party making payment, to ensure that all personal data provided to or held by the College and/or provided to the service provider is clear and accurate. The College will not be responsible for any losses suffered by the student, or third party making payment, as a result of inaccurate information being provided to the College or the service provider.

All communication between you and the College payments website is encrypted end-to-end.


All payment for Goods or Services and for the cost of packaging and delivery must be made before the Goods or Services are delivered.

Payment online will be made by credit, debit card or PayPal. At our discretion, we may accept payment by cheque or other means. In all cases, delivery will not occur until we are satisfied that the payment has been made. In the case of a payment by cheque, this will be after the cheque has been cleared.

Delivery (where appropriate)

We will give you an estimated delivery date for the Goods or Services but no times or dates provided by us are guaranteed.

We will arrange for packing and we will decide on the method of delivery either by post, courier or otherwise.

You must notify us promptly and in any event within 48 hours or receipt of any Goods or Services if they appear to be damaged in transit. In those circumstances, you must also keep all packaging as this may be required when making a claim.

Cancellation and Refunds

You will have a right to cancel an order within 7 working days from the date that you receive the Goods or Services. Cancellation must be confirmed to us by notice in writing.

You must take reasonable care of all Goods in your possession and return them to us, appropriately packaged to avoid damage, within 7 days from the cancellation date. We reserve the right to arrange collection, in which case you will be responsible for collection charges.

We will refund the purchase price to you within 30 days of the cancellation notice but we reserve the right to charge a restocking fee and any other reasonable costs we incur in connection with the return of the Goods or Services.

Any refunds due will be made to the debit/credit card used for the original transaction.

In the case of Goods or Services which are made and supplied to your specification or which have been personalised for you, you will not have the right to cancel the Contract.

Risk and Ownership

The risk of loss or damage to Goods or Services passes to you upon delivery. If you have agreed to collect the Goods or Services from us, the risk in those Goods or Services passes to you on collection (or 7 days after the agreed collection date if you have not collected the Goods or Services by then).

Ownership in all Goods or Services remains with us until full payment of all amounts due to us have been received from you.

You will be responsible for the safe custody and insurance of all Goods or Services in your possession.

You have no right to re-sell any Goods or Services until payment has been received in full by us.

Warranties and Liability

We warrant to you that the Goods or Services ordered by you will meet the description as shown on our website (or any other description given to you in writing).

We will not have any responsibility for any damage which occurs to the Goods or Services after delivery.

If any defect in any Goods or Services appear within 6 months of delivery, you must notify us as soon as you become aware of the defect, giving us full details. We will then decide, in consultation with you, whether the defect is our responsibility. If so, we may arrange either to repair the defective Goods or Services or to replace them with similar Goods or Services. Any defective Goods or Services to be returned to us must be returned at your expense.

We will not accept any responsibility for any wear and tear, accidental damage or failure by you or by any third party to adhere to any written recommendation provided in relation to the Goods or Services.

Liability to you for loss or damage shall under no circumstances exceed the total amount you have paid us for those Goods or Services. (However, we acknowledge that we cannot exclude legal liability for death or personal injury which is proved to be due to our negligence).


If you wish to give us any notice relating to a matter covered by these Terms, whether you telephone us or not, you must confirm that notice in writing. In the case of email notices, these are to be sent to and you must send them so as to return an acknowledgement of receipt. Notice may be sent by first class post to he Bursar, Peter Symonds College, Owens Road, Winchester, Hants, SO22 6RX.

Customer Default

If you:

  • give us any incorrect personal information, or
  • fail to make any payment when it is due, or
  • cancel any payment, or
  • become insolvent, or
  • commit any breach of these Terms

then, in any of those events, we have the right to cancel the Contract and recover possession of any Goods or Services which have been supplied for which payment has not been received in full.

Force Majeure

We will not have any liability to you if we are prevented from performing any of our obligations on account of any circumstances beyond our reasonable control including, but not limited to, fire, flood, act of nature, terrorism, war, internet disruption, power failure, strike or difficulty in obtaining materials and/or labour. In any of these circumstances we reserve the right to cancel (or, at our option, to suspend) the Contract.


Severance: If any provision in these Terms is held by a court to be unenforceable, that will not affect the remaining provisions of the Terms.

Entire Agreement: These Terms govern our relationship with you and in accepting them, you confirm that no other arrangement, agreement or representation applies.

Assignment: We reserve the right to assign any of our rights or obligations under the Contract to a third party on the basis that the existing contractual terms will become the responsibility of that third party.

You will not be able to assign any of your rights or obligations without first getting our written consent.

Intellectual Property

Where the Goods or Services include designs or works of art, these are prepared by a designer or artist who owns the copyright in those works. You have no right to make any copies or adaptations of any of those Goods or Services.

Governing Law

These Terms and the Contract between us are governed by English law.

Complaints and Disputes

If you wish to contact the College about your order or you have a complaint about any aspect of the site or the Goods or Services or services which are the subject of your order please contact us at:

  • Peter Symonds College
  • Finance Department
  • Owens Road
  • Winchester
  • Hampshire SO22 6RX
  • Tel: 01962 857575
  • Email:

If there is a dispute which we cannot settle by direct negotiation, we may require that it is referred to mediation before any legal proceedings are commenced. In that event, the mediation will be conducted in accordance with the CEDR (Centre for Effective Dispute Resolution) mediation rules current at the date of the dispute.

Any dispute between us will be finally determined by the English courts and you agree to submit to the jurisdiction of those courts.